On saying no (or yes) to problem clients, Part 2

I had more to say about "problem clients," so here's Part 2. (Part 1 is here.) There's one common justification I hear for taking a "problem client." (By "problem client," I refer to those clients who pose some form of ethical discomfort for firm employees. How you define a "problem client" depends, obviously, on who … Continue reading On saying no (or yes) to problem clients, Part 2 →

On saying no (or yes) to problem clients, Part 1

Because I'm on the front end of projects, sometimes I'm in a position to say no to them. When you see professional service firms doing work for unsavory clients, it can be easy on the outside to cast stones. But from the inside, it's not so easy. Last year, my firm received an RFP from … Continue reading On saying no (or yes) to problem clients, Part 1 →