When I explained why I’d called—that I still owed her feedback—she laughed. “Isn’t today your last day?” “Well…yeah?” I hate loose ends. There’s a self-flagellating aspect to them—I will dutifully pick them up and lash myself. Braggy, I suppose, to talk about tying up loose ends on my last day. It sure is! But I … Continue reading On loose ends
Tag: endings
On the last days of my job and the peak-end rule
Look, endings are important. I didn’t need to learn about the peak-end rule to get that. It’s one of those things that school teaches you indirectly—we all remember the frenzy of the final week before summer. Mostly, there is joy to these endings: everyone amped for the start of summer. But then you reach the … Continue reading On the last days of my job and the peak-end rule
On the pending ending
Endings sneak up on you. Which is strange—as they’re so obvious in retrospect. Obvious enough that you feel a fool for not seeing the early signs, the hints and suggestions. Perhaps it’s because endings live in the long view that so many of us struggle to see. The long view is hard not only because … Continue reading On the pending ending
On improving experiences by focusing on endings
When my wife and I purchased a new car a few weeks ago, there wasn't much negotiating we could do: supply was low, demand was high, and our salesman shrugged off our attempts at moving the price down with a final "I'll sell this car by 2 p.m. today if you don't want it now." … Continue reading On improving experiences by focusing on endings